Ordering and payment guide

At PrintForge, we strive to make your shopping experience smooth and hassle free. Our products can be purchased directly through our website, www.printforge.eu, as they are displayed on the product pages. However, availability may vary based on stock levels or other unforeseen factors. Both individuals and businesses are welcome to place orders on our platform.

How to place an order

To successfully complete an order, follow these simple steps:

Step 1: Selecting your products

Browse through our wide range of high quality 3D printed products. Once you find the item you wish to purchase, select the desired quantity and any available customization options (if applicable). Ensure that the product specifications match your needs before proceeding.

Step 2: Adding products to the cart

After selecting your items, click the “Add to cart” button. You can continue shopping or review your selected items by navigating to the shopping cart. In the cart, you will find a summary of your order, including the total cost.

Step 3: Providing your details

To proceed with your purchase, you will need to enter the following information:

• Personal details (name, contact number, and e-mail address)
• Shipping address (including country, city, and postal code // very important for shipping calculation)
• Billing details (if different from the shipping address)
• Additional order notes (if required)

You must also review and accept our website’s Terms and Conditions before finalizing your order.

Step 4: Placing your order

Once all details are filled in, click the “Place order” button. You will receive an order confirmation email containing your order details and an estimated delivery time.

Order availability and stock limitations

While we make every effort to maintain accurate stock levels, there is a possibility that a product may go out of stock due to simultaneous orders. If this occurs, we will notify you within 24 hours of order placement. In such cases, you will have the option to:

• Choose an alternative product
• Set a new delivery date when stock is replenished
• Request a full refund

Pricing and taxes

All prices displayed on our website are final and include VAT. The total amount payable will be clearly stated at checkout before confirming your order. There are no hidden fees or additional charges unless specified.

Customs duties and taxes: International orders may be subject to customs duties, taxes, and import fees, which are not included in the shipping cost. These fees are the responsibility of the customer and must be paid upon arrival of the package in your country. Please check your country’s regulations for more information on potential fees.

Payment methods

We offer a variety of secure payment options, including:

• Credit/Debit Card (Visa, Mastercard, American Express)
• PayPal
• Stripe
• PayU
• International bank transfer
• Other region specific payment gateways

Payment details are processed through secure encryption technology to ensure your financial data is 100% safe.

System compatibility and product specifications

Before completing your purchase, it is the customer’s responsibility to verify that the product is suitable for their specific needs. Each product listing includes detailed specifications and recommendations for optimal usage. If you have any doubts, please contact our support team before placing an order.

Order confirmation and invoice issuance

Once payment is successfully processed, an invoice will be issued automatically, and the order will be confirmed. The invoice serves as proof of purchase and is required for warranty claims.

If you do not receive the order confirmation email within 24 hours, please check your spam/junk folder. If it is not there, contact our support team immediately.

Warranty policy

All products purchased from PrintForge come with a warranty that starts from the date of invoice issuance. However, please note that warranty coverage applies only to manufacturing defects and does not guarantee functionality in specific environments. If you encounter any issues with your product, you can report them by filling out the contact form available on our website.

We are committed to providing top quality products and excellent customer service. If you have any further questions or need assistance, do not hesitate to reach out to us.